1. What you are buying
A booking on Transferise is a passenger transfer between an airport, hotel or address on the date, time, route and vehicle class shown in the booking. Nothing is shipped.
2. Confirmation and voucher
When the booking or payment is completed, a confirmation e-mail with your booking number (voucher) is normally sent within a few minutes to the e-mail address you gave. The voucher shows the pickup place and time, vehicle class, passengers, payment details and contact numbers. You can view your booking at any time in My Booking. If the e-mail does not arrive, check your spam folder and contact us.
3. Delivery of the service
- The service starts at the date, time and pickup point on the voucher and ends at the drop-off address.
- For airport pickups the driver meets you as described on the voucher (usually with a name sign); if you gave a flight number, the flight is monitored.
- Free waiting time and the meeting point depend on the airport and the booking and are stated on the voucher or in the operations message.
- The service may be performed by Transferise directly or by an approved local transport supplier.
4. Changes
Changes to date, time, address, passengers or vehicle can be requested up to 24 hours before pickup in My Booking or by contacting us. If the price changes, the difference is charged or refunded. Later requests depend on availability.
5. Cancellations and refunds
- Cancelled at least 24 hours before pickup: free of charge; the full amount paid is refunded.
- Cancelled less than 24 hours before pickup: no refund, because the vehicle and driver are already scheduled. If a different condition is shown on the booking, that condition applies.
- No-show: no refund if you are not at the agreed place and time without telling us.
- Service not provided by us: if Transferise cancels or cannot provide the service for a reason on our side, the full amount is refunded.
- Flight cancelled or heavily delayed: tell us as soon as possible and we will do our best to move the transfer.
- Round trips: the outbound and return legs are handled separately; each leg can be cancelled according to its own pickup time.
6. How and when refunds are paid
- Card payments are refunded to the card used for payment, not to another account or in cash.
- The refund is started within 14 days at the latest after the cancellation is confirmed. How long it takes to appear on your statement depends on your bank, usually a few business days.
- For instalment payments, your bank may credit the refund in instalments.
- Bookings paid in cash to the driver are not charged in advance, so no refund is needed.
- Exchange-rate differences and fees charged by your bank are not set by Transferise.
7. Right of withdrawal
A transfer is a passenger transport service performed on a specific date and time, so the statutory 14-day right of withdrawal for distance contracts does not apply. The cancellation terms above apply instead. See the Distance Sales Agreement for details.
8. Complaints and contact
If something goes wrong, write to us with your booking number; we review every request. Consumers in Türkiye may also apply to Consumer Arbitration Committees or Consumer Courts.
- Registered company name: ADG TAŞIMACILIK TURİZM LİMİTED ŞİRKETİ
- TÜRSAB agency name: GERGER Destination Travel Agency
- Brand: Transferise
- Address: Altıntaş Mah. Kardeş Kentler Cad. Selvi İş Merkezi No:85 İç Kapı No:1, Aksu / Antalya, Türkiye
- Phone: +90 542 742 07 92
- E-mail: info@transferise.com
- TÜRSAB licence: 18926
- Tax office / number: KURUMLAR VERGİSİ / 0070624610
- Website: transferise.com
Last updated: 26 October 2026.