Find your booking
Use your booking reference and checkout email to view pickup time, route, vehicle and booking status.
Open booking lookup →Transferise Support Center
Help for your airport transfer booking
Find fast answers about booking lookup, pickup time, airport meeting points, private transfer pricing, vehicle capacity, cancellation rules and WhatsApp support.
18 answers
How do I manage my Transferise booking?
Use the Manage My Booking page with your booking reference and checkout email. You can review pickup details, route information, vehicle details and booking status. For changes, cancellation questions or urgent pickup support, contact WhatsApp support and include your booking reference.
Lookup needsReference + email
Fast supportWhatsApp
Main servicePrivate transfer
Best first stepCheck booking
Help topics
Choose a category or search directly. Results update instantly without loading another page.
Change pickup time or route
Send your booking reference and the requested update. Support will confirm availability and any pricing difference.
Message support →Understand transfer pricing
Prices are calculated by route, vehicle type and passenger/luggage needs. You see the total before confirmation.
Browse routes →Choose the right vehicle
Compare standard and VIP vehicles by passenger capacity, luggage capacity and comfort level.
View fleet →Airport pickup instructions
Drivers meet passengers at the arrivals area or agreed meeting point and track flight timing when available.
Ask pickup question →Talk to support
WhatsApp is the fastest way to get booking help. Include your booking reference in the first message.
WhatsApp support →Frequently asked questions
Short, direct answers for booking, cancellation, pickup, pricing and support questions.
How do I find my Transferise booking?
Open Manage My Booking and enter your booking reference plus the email address used during checkout. If the details match, your transfer information appears instantly.
What should I do if my booking is not found?
Check for typos in your booking reference and email address. If the booking still does not appear, contact support on WhatsApp and share the email used during checkout plus any confirmation details.
Can I change my pickup time after booking?
Changes may be possible depending on route, vehicle availability and how close the request is to pickup time. Contact support with your booking reference and the new time requested.
Can I change the pickup or drop-off location?
Location changes may affect distance, vehicle availability and price. Send the exact new address to support so the team can confirm the update.
What is the cancellation policy?
Eligible private transfer bookings can be cancelled free of charge up to 24 hours before pickup. For last-minute changes, contact support as early as possible.
Are airport transfers private or shared?
Transferise focuses on private transfer service. The vehicle is reserved for your booking group and travels directly to your destination without shared shuttle stops.
How are transfer prices calculated?
Pricing depends on the route, distance, selected vehicle, passenger count and service conditions. The total is shown before booking confirmation.
Do drivers monitor flight delays?
For airport pickups, flight information helps the team adjust pickup timing when possible. Share correct flight details during booking for smoother coordination.
Where will I meet my driver at the airport?
Pickup instructions are shared before travel. In most airport pickups, the driver meets you in or near the arrivals area with your booking name or agreed meeting details.
Which vehicle should I choose?
Choose based on passenger number, luggage amount and comfort preference. Standard cars suit small groups, while minivans and VIP vehicles are better for families, luggage and premium travel.
Can I book a return transfer?
Yes. Round-trip transfers can be booked when available. Return booking is recommended for hotels, resorts, villas and early airport departures.
How can I contact support quickly?
Use WhatsApp for the fastest response, or call the support number directly. Sharing your booking reference at the beginning helps the team assist faster.