Terms & Conditions
Welcome to Transferise. These Terms and Conditions explain in detail how our airport transfer services work, what you can expect from us, and what we require from passengers in order to provide a smooth, safe, and reliable experience.
1. About Our Airport Transfer Services
Transferise provides private airport transfer services for travelers who want comfort, safety, and peace of mind. Our service connects airports with hotels, resorts, city centers, and private addresses.
Unlike shared shuttle services, our transfers are private, meaning the vehicle is reserved exclusively for you and your group. We aim to offer a premium experience with professional drivers, clean vehicles, and fixed transparent pricing.
2. Making a Booking
When booking with Transferise, you agree to provide accurate travel information. This includes flight details, pickup times, addresses, and passenger contact information.
Bookings are confirmed once you receive an official confirmation email. If you do not receive confirmation, please contact our support team immediately.
3. Pricing and Payment Terms
Transferise operates with fixed pricing whenever possible. The price shown during booking is the final agreed cost for the service.
- No hidden luggage fees
- No extra passenger charges within capacity limits
- Transparent and fair pricing policies
4. Cancellation and Refund Policy
We understand that travel plans can change unexpectedly. Transferise offers flexible cancellation options to support travelers.
- Free cancellation up to 24 hours before pickup
- Late cancellations may result in partial or no refund
- No-shows are charged at 100%
Refunds, when applicable, are processed back to the original payment method.
5. Flight Delays and Waiting Times
Transferise monitors flight arrivals when possible. If your flight is delayed, our driver will adjust pickup time accordingly. Standard waiting time is included in your booking.
6. Passenger Responsibilities
Passengers are expected to behave respectfully and follow safety rules. Smoking is prohibited in all vehicles. Any damage caused may be charged.
7. Privacy, GDPR and Cookies
Transferise respects your privacy and complies with GDPR regulations. Personal data is collected only for booking and service delivery purposes.
Our website uses cookies to improve functionality and user experience.
8. Frequently Asked Questions
Can I change my pickup time?
Yes. Please contact us as early as possible so we can update your reservation.
Will the driver wait for me?
Yes. Standard waiting time is included, especially for airport arrivals.
Do you provide Meet & Greet?
Yes, depending on the service option chosen during booking.
What if I cannot find my driver?
You can immediately contact Transferise support through the contact page.